Terms & Conditions

By booking an appointment with Norwest Reflexology you agree to the following terms and conditions:

Appointments & Bookings:

• Clients must book in advance through our online booking system, email or by phone

• Please arrive five (5) minutes before your scheduled appointment time.

Payment & Pricing:

• Payment is due at the time of service. We accept cash, online debit and credit card payments or prepaid Norwest Reflexology Gift Certificates

• Prices are subject to change without notice, however prior confirmed bookings will honour the price at the time of booking.

Health & Contraindications:

• Clients must disclose any health conditions, injuries, or allergies prior to their treatment date

• Norwest Reflexology offerings are not medical treatments and do not replace Professional or Allied healthcare

• Norwest Reflexology reserves the right to refuse service where a condition, injury or illness is deemed unsuitable for treatment

• Reflexology and Sound Therapy are not recommented in the first trimester of pregnancy

• Sound Therapy is not recommended for people with sound induced Epilepsy.

Client Conduct:

• Respectful behaviour is expected at all times. Inappropriate behaviours will result in immediate termination of the session with full payment required

• Clients are expected to maintain personal hygiene for a comfortable and optimal treatment.

Cancellation & Refund Policy

At Norwest Reflexology we are committed to providing high-quality professional services, we value our time and our clients. To ensure availability and that appointments run smoothly, please review our Cancellation & Refund Policy:

Cancellations & Rescheduling:

• Clients must provide at least 24 hours notice for cancellations or rescheduling

• Cancellations made within 24 hours of the appointment time will incur a 50% charge of the booked offering fee

• No-shows or cancellations within four (4) hours of the appointment time will be charged 100% of the offering fee.

Late Arrivals:

• If you arrive late, your treatment session time may be shortened to accommodate the next client

• If you are more than 15 minutes late, your session may need to be rescheduled and a cancellation fee may apply.

Emergency Exceptions:

• Where you need to cancel due to a genuine emergency or illness please advice us as soon as possible

• We understand that emergencies happen and will review rescheduling and charges on a case by case basis.

Refunds:

• If you are dissatisfied with any service provided please notify us within seven (7) days. We will review your feedback and may offer a refund, partial refund, or a complimentary session at our discretion

• We do not offer refunds or exchanges for change of mind, please choose goods or products carefully before making your purchase

• If your product is faulty, damaged or not as described please contact us within 14 days of receipt. We will provide a replacement, exhange or refund as required by law

• To request a return please provide proof of purchase and details of the issue, goods must be returned in their original condition and packaging.